Online Tickets – Frequently Asked Questions

I have purchased a ticket online and was planning on visiting the Gaol between 13th March and 20th July, I will not be able to visit after the 20th July, how do I get a refund?

Please contact us via email at info@corkcitygaol.com including your paypal reference / receipt number. We will arrange for a refund via Paypal.

When will I receive my ticket?

Once you complete your purchase you will receive a confirmation email from PayPal. This confirmation email is your ticket for the Gaol.

Do I need to print my ticket?

No, you do not need to print the ticket. If you do not print the ticket, please have it available on your smart phone or tablet when you arrive at the Gaol.

When can I use my ticket?

Your online ticket can be used any day during our normal opening hours.

What does it cover?

The ticket covers admission to the Gaol and includes a guide book for a self-guided tour.

In July & August visitors have the option of joining one of our regular guided tours, this is included in the online ticket.

Audio Guides are not covered on this ticket, they are €2 each to rent and can be paid for on arrival.

I purchased tickets on the website but have not received a confirmation email.

Please check your spam or junk folder. If the email is not there please contact us via email: info@corkcitygaol.com, with as much information about the transaction as possible (the name, email address used, no of tickets purchased & date purchased) and we will look into it for you.